Order tracking
Where is your order?
Enter your order reference and email to view shipment details and the latest available delivery updates.
Order journey
The 4 steps of your order.
01
Confirmation
You receive an email with your order summary and reference.
02
Preparation
Our team prepares your order at the Gennevilliers warehouse.
03
Shipping
A tracking number is sent as soon as the carrier takes over.
04
Delivery
To your home or a pickup point of your choice. Showroom pickup available.
Frequently asked
Quick answers.
First check your spam or junk folder. If you still can't find it, contact us at [email protected] with your name, the email used and the approximate order date.
Still no answer?
Our team answers you directly.
No bot, no queue. A dedicated contact, in-house, who knows your order and can move it forward.