Returns and refunds

Return of defective products

If a customer receives defective products or products that do not match their order, they may return them within 15 days of notifying the defect. To do so, the customer must present the original invoice and keep all of the product's original components.

The seller will examine the returned product and inform the customer of the refund or exchange options. If the customer chooses a product of higher value in exchange, they must pay the difference.

Legal right of withdrawal

If a customer is not satisfied with the products delivered, they may return them within 15 days of receipt, presenting the original invoice. The seller generally issues the refund within 15 days of email confirmation.

If the customer wishes to cancel an order after confirmation, they must do so no later than the next business day, but the delivery costs will be at their own expense.

Return of products given by a third party

The return of gifted products must be made by the person who purchased them, on presentation of the original invoice. To be eligible for return, the products must not have been used or washed (unless otherwise stated), must retain their original characteristics, must not be damaged, must be complete, must not have been altered and must keep the identification label, where applicable.

Return of personalised products

Personalised products cannot be returned. These conditions also apply to returns due to dissatisfaction.

Return refusal

The right of return applies only if the following conditions are met:

• The products have not been used or washed (unless otherwise stated)
• They retain their original characteristics
• The packaging is not damaged (packaging opened with care will not be considered damaged)
• They are complete (for example, both items of a pair must be returned)
• They have not been altered
• They keep the identification label if the product is labelled

Personalised products are not eligible for return.

Refund periods

We issue the refund within 15 days of receiving your return. This period allows us to properly inspect your return.

Refunds are made only via the payment method selected by the customer when ordering.