Return of defective products:
If a customer receives products with defects or non-conformities with their order, they can return them within 15 days following notification of the defect. To do this, the customer must present the original invoice and keep all the original elements of the product. The seller will examine the returned product and inform the customer of their options for a refund or exchange. If the customer chooses a product of higher value in exchange, he will have to pay the difference. Any exchange or return must be notified by the customer to Bullman Equipment by email to customerservice@bullmanequipment.com with the subject line “return” or “exchange” as well as the order number.
Legal right of withdrawal:
If a customer is not satisfied with the delivered products, he or she may return them within 15 days of receipt, presenting the original invoice. The seller will usually refund within 15 days of email confirmation of the refund. If the customer wishes to cancel an order after its confirmation, he must do so no later than the following working day, but the transport costs will be his responsibility. Any exchange or return must be notified by the customer to Bullman Equipment by email to customerservice@bullmanequipment.com with the subject line “return” or “exchange” as well as the order number.
Return of products offered by a third party:
The return of the products offered must be made by the person who purchased them, presenting the original invoice. To be eligible for return, the products must not have been used or washed (unless otherwise indicated), must retain their original characteristics, not be damaged, be complete, not have been altered and retain the original label. identification, if applicable.
Any exchange or return must be notified by the customer to Bullman Equipment by email to customerservice@bullmanequipment.com with the subject line “return” or “exchange” as well as the order number.
Return of personalized products:
Personalized products cannot be returned. These conditions also apply to returns for dissatisfaction.
Refusal of returns:
The right of return only applies if the products have not been used or washed (unless the product contains contrary information), if they retain the original characteristics, and the packaging is not damaged (carefully opened packages will not be considered damaged), if they are complete (e.g. both items in a pair must be returned), have not been tampered with and retain the identification label if the product is labeled. Personalized products are not subject to return.
Reimbursement deadlines:
We refund within 15 days from the date of receipt of the return. This deadline gives us time to properly inspect returns. Refunds are made only via the payment method selected by the customer when ordering.
